Frequently asked questions
Why do the prescreening questions not include all the inclusions and exclusions
Free trial
I can't log into Clinials
I have a question that's not answered here. How can I get help?
Can I invite my colleagues to collaborate on my content?
How do I sign up for Clinials?
How can I report technical issues or provide feedback about Clinials?
What kind of technical support is available for Clinials users?
Is Clinials compatible with all devices?
Can I customize the content?
What features does Clinials offer?
Who can benefit from using Clinials?
How does Clinials work?
What is Clinials?
How are hallucinations prevented in generated content?
What role does human oversight play?
How does Clinials handle contradictory information
Why is protocol extraction complex?
How does Clinials ensure digital protocol extraction accuracy?
Will my protocol data be used to train AI models?
Does your software use ChatGPT or similar AI Tools?
Are the protocols I upload on Clinials secure?
Does Clinials have an example protocol I can use?
Who has access to my information on Clinials?
Will I receive a refund if I cancel my subscription?
Can I set up automatic payments for my invoices?
How can I view my billing history?
Billing
Do you share my personal information with third parties?
Is my payment information secure?
Can I access, update, or delete my personal information?
How long do you retain my personal data?