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FAQ

Security and Privacy

Does your software use ChatGPT or similar AI tools?

No, our software does not use ChatGPT or similar AI tools. Instead, we utilize purpose-built APIs (Application Programming Interface) that are specifically designed for the clinical trial domain. These APIs are tailored to securely process your data and deliver precise, reliable results without relying on general-purpose AI systems like ChatGPT.

An API (Application Programming Interface) is a secure bridge that enables our software to access advanced AI-powered functionalities without involving external, general-purpose models like ChatGPT. This ensures your data is processed securely and remains fully aligned with compliance and privacy standards specific to clinical trials

Does Clinials have an example protocol I can use?

Yes, if you are not ready to upload your own protocols you can download the Clinials Example protocol here Explore and understand the Clinials platform with peace of mind.

Are the protocols I upload secure on Clinials?

Clinials adheres to strict security protocols and encryption standards to ensure the confidentiality and integrity of user information.  Robust authentication measures ensure that only those with the appropriate permissions can view or manage your files. Access is strictly limited to authorized users designated by your organization. 

Who has access to my information on Clinials?

Access is strictly limited to authorized users designated by your organization. Robust authentication measures ensure that only those with the appropriate permissions can view or manage your content and data.

Will my data be used to train AI models?

No, your data will not be used to train our AI models or any third-party systems. We adhere to strict privacy and compliance standards, ensuring your information remains secure and confidential. Our AI tools are designed to process your data exclusively for the services you require, without storing or using it beyond its intended purpose.

AI Accuracy

How does Clinials ensure digital protocol extraction accuracy?

We’ve engineered our process to minimize inaccuracies when using AI, knowing that a single-layered approach isn’t enough to address all potential errors. Our strategy is comprehensive, combining several advanced techniques to ensure reliable results.

 

Clinials uses a multi-layered appraoch. We employ specialized AI algorithms tailored to read and interpret protocol PDFs precisely. These algorithms are supplemented by self-reflective AI techniques and incorporates the latest in prompt engineering research. This ensures the extracted data remains faithful to the original source, captured word for word.

We continuously run automated tests on our AI systems to ensure consistency and reliability, even as algorithms, models, and prompts are updated.

Why is protocol extraction complex?

Clinical trial protocols come in diverse formats and are often lengthy, posing challenges for many standard tools. These tools can misinterpret or omit details due to how protocols are structured, which often results in fragmented data or misaligned summaries. Our AI-based algorithms are specifically designed to handle these complexities by carefully processing the entire document without introducing errors.

How does Clinials handle contradictory information?

We recognize that some protocols contain internal inconsistencies or conflicting information. To manage this, our system cross-references details throughout the document, prioritizing content from the most relevant and specific sections, like the “inclusions” or “exclusions” sections, when available.

What role does human oversight play?

Despite our sophisticated AI, we still advocate for a “Human-on-the-Loop” review. This final check ensures that extracted data is accurate and ready for downstream use, maintaining a high standard of quality.

How are hallucinations prevented in generated content?

Our content generation process leverages the verified digital protocol, minimizing risks of AI hallucinations. Additionally, our AI employs self-review mechanisms, drawing on trusted external data to validate the content and ensure precision.

General Questions

What is Clinials?

Clinials is a groundbreaking platform designed to transform complex clinical trial protocols into tailored content.

How does Clinials work?

Clinials utilizes the capability of Artificial Intelligence (AI) to extract all the relevant trial information as well as the inclusion and exclusion criteria from a clinical trial protocol/synopsis/register id, and present this as a digital protocol. Clinials AI then generates content relevant to you and your daily tasks.

Who can benefit from using Clinials?

Clinials is beneficial for Sponsors, CROs Sites, Site Networks, Consultants, Central Labs, Ethics Committees and anyone who is seeking to simplify complex protocols and enhance communication and participant understanding.

Features and Functionality

What features does Clinials offer?

Clinials offers simplification of your trial in plain language, or Operational reports with Scientific content,  with features such as editable trial content, customizable landing pages, customizable pre-screening forms. No web hosts or designers required.

Can I customize the content?

Yes, Clinials allows users to customize content according to the specific protocols, preferences, and requirements. You will still need to submit any patient-facing content for ethical and other relevant approval before marketing it.

Is Clinials compatible with all devices?

Yes, Clinials is designed to be responsive and compatible with various devices, including smartphones, tablets, and desktop computers.

Technical Support

What kind of technical support is available for Clinials users?

Clinials provides comprehensive technical support through various channels, including ticketing email [email protected] and chat.

How can I report technical issues or provide feedback about Clinials?

Users can report technical issues or provide feedback through the Clinials website or directly to the support team via email [email protected] or live chat.

Getting Started

How do I sign up for Clinials?

To sign up for Clinials, visit  app.clinials.io/signup and follow the automated registration  process.

Can I invite my colleagues to collaborate on my content?

Yes, Clinials allows users to invite anyone they would like to collaborate on their content.

Additional Assistance

I have a question that's not answered here. How can I get help?

If you have any additional questions or need further assistance, please don’t hesitate to contact our support team via [email protected]. We’re here to help you every step of the way.